If you need hands-on assistance or want to talk through your workflow with a support team member, you can easily request or schedule a support call.
Quick heads-up: Calls are only available for customers who have a paid subscription
But we have three great ways for you to get help:
Our Weekly Webinar: Each week, our founders create a webinar. During these sessions, they walk everyone through the platform, demonstrate best practices, explain all the main features, share tips and strategies, and answer questions live from attendees: Gojiberry Weekly Webinar
Official videos from our founders: We also have videos covering different features and use cases on our YouTube channel: Gojiberry YouTube Channel
Live online support: You can speak directly with a human support specialist to get help with your questions. Simply click the support button in the bottom-right corner of your Gojiberry page to start a conversation with our team.
Here is how to get in touch with our support team to set up a call
1. Requesting a Call via the Support Chat
The quickest way to schedule a call with support is through our Dashboard widget.
Log in to your dashboard and locate the Talk to an Expert widget icon in the bottom left of your dashboard
You will have a couple of options to choose from, to proceed with the call you can select 1-on-1 Call with an Expert
Then you can continue the process and book your call
đ¨Quick Note: Only 1 call per month can be set up with the Support Team
2. Preparing for Your Support Call
To get the most out of your call and help our team resolve your issue quickly:
Share Specific Details: Mention any specific Campaign names or error
messages you are seeing in your booking details
đĄ Tip: For quick troubleshooting, simple setup steps, or quick workspace checks, our support team can often provide instant answers directly via live chat!