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My payment failed — what should I do?

What happens if my payment fails?

If a payment fails on your account:

  • Your account may be temporarily paused

  • Your campaigns may stop running until it's resolved

How to fix it

  1. Go to Settings → Account Settings → Billing

  2. Click on Payment Method > Manage

  3. Retry the payment from the same page

Once your payment goes through, your account and campaigns will resume automatically - nothing is lost.

If you run into any issues, contact support in the chat for additional help.


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