At Gojiberry, we are committed to helping our customers get the most value from our platform. Because Gojiberry is a subscription-based software (SaaS) service with immediate access to proprietary technology, data, and AI-powered features, all subscription payments are final and non-refundable.
Subscription Payments
All subscription fees are charged in advance according to the plan you selected.
Once a payment has been successfully processed, it is considered final and cannot be refunded.
Canceling your subscription prevents future renewals only. It does not reverse or refund any payment that has already been processed.
Free Trial & Automatic Renewal
Gojiberry offers a 7-day free trial. At the end of the trial period, your subscription will automatically renew into a paid subscription unless you cancel it before the trial expires.
By starting a free trial, you acknowledge and agree that:
Your payment method is collected when you sign up.
Your subscription will automatically convert to a paid subscription after the 7-day free trial unless canceled beforehand.
If you do not wish to continue using Gojiberry, it is your responsibility to cancel your subscription before the trial ends to avoid being charged.
Automatic renewal charges are not eligible for refunds if the subscription was not canceled before the renewal date.
If you need help canceling your subscription, please refer to our guide:
How to Cancel Your Subscription
Billing Errors
If you believe you have been charged incorrectly due to:
A duplicate payment
An incorrect amount
Or another billing error
Please contact our support team as soon as possible. We will investigate the issue and correct any verified billing errors.
Technical Issues
If you experience a technical issue that prevents you from using Gojiberry, please contact our support team before requesting a refund.
Our team will make every reasonable effort to resolve the issue.
Technical issues do not automatically qualify for a refund.
Exceptional Circumstances
Although our general policy is that subscription payments are non-refundable, Gojiberry reserves the sole discretion to review exceptional cases individually.
Any exception granted does not constitute a waiver of this policy or create a precedent for future requests.
Contact Support
If you have any questions regarding your subscription, billing, or account, please contact our support team. We are always happy to help resolve any issues as quickly as possible.