If you forgot to cancel your subscription before your trial ended or before your monthly billing cycle renewed, your account will automatically process the recurring payment to keep your active workspace data, credits, and AI agents running.
Here is how this is handled and what you need to do next:
1. Check the Refund Policy
Per our standard Refund Policy, subscription renewals and forgotten cancellations are generally non-refundable. Because Gojiberry immediately provisions system resources, data scraping nodes, and server processing power for your AI agents at the start of each billing cycle, we cannot automatically reverse structural renewals.
2. Cancel Immediately to Prevent Future Charges
To ensure your account does not renew again at the end of this new billing cycle, cancel your subscription right away.
You will retain full premium access to Gojiberry until the end of your paid period.
Navigate to your Account Settings.
Go to the Billing section.
Click Cancel Subscription and follow the confirmation prompts.
For a complete step-by-step guide, see How to Cancel Your Subscription.
3. Contact Support To Review your Case
If the charge was made recently, reach out to our team.
Open the support chat in the bottom right corner of your dashboard immediately.
Explain your case
Our billing team will review your account activity log to see if an exception can be made.
We review each case individually on a case-by-case basis, as per our refund policy, subscription is non-refundable