Credits are the currency your team spends to reveal contact details, launch agents on demand and go beyond your plan's monthly allowance. This guide explains what they cover, how to buy more and how to keep an eye on usage.

Think of credits as a shared wallet for your whole workspace. Every plan includes a monthly allowance of credits per seat, and everyone on your team draws from the same balance. You don't need to move credits between colleagues or worry about one person running out while another has plenty.

💡 Adding a teammate adds credits
Each seat comes with its own monthly credit allowance, so growing your team also grows your shared balance every month.

Credits are spent only when Gojiberry does something for you that goes beyond your plan, such as finding a verified email address or running an agent right now instead of at its scheduled time. Here is what each action costs:

✅ You only pay for results
If we cannot find an email address or phone number for a contact, the credits are automatically returned to your balance. You'll see the refund as a green "+" line in your usage history.

Open Contacts. Each contact has an Enrich button in the Email and Phone columns. Click it to reveal that detail for one contact.

One click per contact: 1 credit for an email, 10 credits for a phone number.

To enrich several contacts at once, tick the contacts you want and use Enrich Email or Enrich Phone at the top of the list.

Bulk enrichment charges the same price per contact as enriching one by one.

If you'd rather not click at all, turn on automatic enrichment in Settings → Workspace → Company Preferences. Every new lead your agents generate will then get an email address (and, if you wish, a phone number) as soon as it arrives.

Automatic enrichment uses the same credit prices, so keep an eye on your balance if you generate a lot of leads.

Your agents run on a schedule at no extra cost. When you don't want to wait, open an agent, go to its Sources tab and click Launch now next to a signal or lookalike source. You can also use the Next launch shortcut on your Dashboard. Either way, we ask you to confirm before anything is charged:

Launch this agent now?
This launch costs 10 credits and will run immediately. Results can take up to 30 minutes to appear.

Scheduled launches remain free; only the on-demand launch uses credits.

Your team's balance is always visible at the bottom of the left-hand menu, under Team credits, together with the date of your next monthly refill.

The sidebar shows the shared balance and when your next monthly credits arrive.

When the balance drops to 50 credits or fewer, a warning appears above this card so nobody on the team is caught by surprise.

Buying credits takes less than a minute, and the credits are available to your whole team as soon as the payment goes through.

Pick the amount that fits your month. Discounts grow with volume.

Confirm with the Buy button; a secure checkout page opens for card payment.

The credits window at a glance: your current balance, what credits unlock and the amount picker.

Available pack sizes
500, 1,000, 2,000, 3,000, 5,000, 10,000 and 20,000 credits. Purchased credits never expire and are added on top of your monthly allowance.

If your team enriches a lot of contacts, you may prefer never to think about the balance at all. Automatic top-up watches your balance for you: whenever it falls below a minimum you choose, we buy the pack you selected with the card on file and add it to the shared balance.

The Billing page groups your balance, one-time purchases and automatic top-up in one place.

Example: below 100 credits, add 1,000 credits and charge $47.25 to the card on file.

⚠️ Good to know
Automatic top-up uses the payment card already saved on your subscription, and each top-up appears as a separate invoice in your billing history. It only runs once the balance is actually below your minimum, never before.

Because the balance is shared, it helps to know where the credits go. Gojiberry gives you two views.

In Settings → Billing, scroll to Credits usage and expand it. Every action that spent (or refunded) credits is listed with its date, the type of action and the number of credits.

Refunds appear in green with a "+" sign; spending appears with a "−" sign.

To see how much each person has used this month, open Settings → Members. Each member shows the credits they've spent from the shared balance since the last monthly refill.

Per-member usage resets with every monthly refill.

The Billing page also shows your remaining credits next to what your team has used this cycle, with a progress bar so you can tell at a glance whether you're on track to last until the next refill.

Anyone on the team can buy a credit pack from the Team credits card in the sidebar. Billing settings such as automatic top-up, the usage history and invoices are reserved for workspace owners and administrators.

Actions that cost credits, such as enrichment or launching an agent now, pause until credits are added. Your agents keep running on their normal schedule, and your inbox and campaigns are not affected. Turn on automatic top-up to avoid

interruptions.

Yes. Your monthly allowance is added to whatever is left in your balance, and purchased credits never expire.

No. If we can't find the information, the credits are returned to your balance automatically. You'll see a refund line in your usage history.

Yes. Some contacts are already known to Gojiberry, so the email appears right away. The price is the same: one credit per email address revealed, whatever the source.

Credit packs are one-time purchases and are non-refundable once added to your balance. If something went wrong with a purchase, reach out to us through the in-app chat and we'll sort it out.

The number in the sidebar updates as your team uses credits. If several teammates are enriching contacts at the same time, the balance can move between two page loads. The Billing page always shows the up-to-date figure.

Still have a question? Open the chat bubble in the bottom-right corner of Gojiberry and our team will be happy to help.